Refund Policy

This Refund Policy sets out the conditions applicable to refund requests related to the purchase of XAATEX software licenses.

Our goal is to ensure transparency regarding the procedures adopted for refund requests, respecting applicable law, consumer rights, and the policies of the provider responsible for processing payments.

Payments for XAATEX licenses are processed by an authorized payment provider. Because of this structure, refund requests may be handled in accordance with this Refund Policy, with the operational policies of the payment provider, and with applicable law.

We recommend that all users read this Policy carefully before purchasing a XAATEX license.

By submitting a refund request, the user acknowledges the conditions established in this document.

Document

Refund Policy

Version

1.0

Last updated

2026-07-18

Original language

Portuguese (Brazil)

Applicable

to the XAATEX platform.

This Refund Policy applies exclusively to the purchase of XAATEX software licenses made through the authorized official sales channels.

The provisions of this Policy govern the procedures related to refund requests concerning license purchases, subject to the policies of the provider responsible for processing payments and to applicable law.

This Policy does not apply to:

• products, services, or licenses acquired through unauthorized channels;
• transactions carried out by unauthorized third parties;
• situations unrelated to the purchase of XAATEX licenses;
• cases governed by specific legislation that establishes different rights or procedures.

In the event of a conflict between this Policy and applicable law, the mandatory legal provisions shall prevail.

Refund requests may be submitted by users who purchase a XAATEX license through the authorized official sales channels.

Refund requests must be submitted through the provider responsible for processing payments, which will process the request in accordance with its operational policies, with this Refund Policy, and with applicable law.

Eligibility for a refund may depend on factors such as:

• compliance of the request with this Refund Policy;
• compliance with the policies of the provider responsible for processing payments;
• compliance with applicable law;
• verification of the legitimacy of the transaction.

Whenever possible and compatible with applicable law, issues related to the software's operation should first be reported to XAATEX support, allowing a reasonable opportunity for review and possible resolution before completing the refund process.

Approval of a refund request is not automatic and will depend on the analysis carried out according to the criteria applicable to the processing of the request.

Without prejudice to the rights guaranteed by applicable law, refund requests may not be eligible when any of the following situations occur:

• the request does not meet the criteria established in this Refund Policy or in the policies of the provider responsible for processing payments;
• there is evidence of fraud, attempted fraud, misuse of the license, or any other unlawful activity;
• a violation of the XAATEX Terms of Use is identified;
• false, incomplete, or misleading information is provided during the license purchase or during the refund request process;
• the transaction is considered invalid or irregular by the provider responsible for processing payments;
• the request is inconsistent with applicable law.

The existence of any of the above situations does not prevent each request from being handled in accordance with applicable law and the policies of the provider responsible for processing payments.

Refund requests must be submitted through the channel made available by the provider responsible for processing payments used in the purchase of the XAATEX license.

When submitting a request, the user may be asked to provide information necessary to verify the purchase and the legitimacy of the transaction, including, when applicable, data related to the order, the account used for the purchase, and other elements that assist in analyzing the request.

Whenever the request is related to technical difficulties or the operation of the software, it is recommended that the user contact XAATEX support first, allowing the situation to be analyzed and, when possible, resolved before the refund request is processed.

Submitting a refund request does not guarantee its approval; processing is subject to the policies of the provider responsible for processing payments, to the provisions of this Refund Policy, and to applicable law.

After receipt of the refund request, the request will be reviewed in accordance with the policies of the provider responsible for processing payments, this Refund Policy, and applicable law.

During the review process, checks may be carried out to confirm the legitimacy of the transaction, the identity of the requester, and compliance with the criteria applicable to the refund request.

When necessary, additional information or documents may be requested to assist in the analysis of the request. The absence of the required information may prevent or limit the processing of the request.

Requests will be evaluated individually, taking into account the specific circumstances of each case, the policies of the provider responsible for processing payments, and applicable legal provisions.

The decision on the refund request will be communicated to the user through the channels made available by the provider responsible for processing payments, or through other appropriate means, when applicable.

When a refund request is approved, the corresponding license may be canceled or deactivated, resulting in the loss of the right to use the XAATEX software, as applicable.

After the license is canceled, the user will no longer be authorized to use the resources made available under the refunded license, subject to the technical and operational limitations of the software.

License cancellation may occur automatically after the confirmation of the refund by the provider responsible for processing payments, or in accordance with the operational procedures adopted for license management.

If the user continues to use the software after the license is canceled, such use may constitute unauthorized use, subject to the provisions of the XAATEX Terms of Use and applicable law.

The cancellation of the license does not affect other rights or obligations arising from applicable law or from the documents governing the use of XAATEX.

This Refund Policy may be modified, updated, or revised at any time in order to reflect changes in applicable law, in the services used by XAATEX, in its operational processes, or in its practices related to the processing of refunds.

The most recent version of this Policy will always be available through the official XAATEX channels and will fully replace previously published versions.

When required by applicable law, users will be duly informed about changes that affect their rights or obligations before such changes take effect.

We recommend that users consult this Policy periodically to stay informed about its current terms.

Continued use of XAATEX after the changes take effect may be interpreted as awareness of the updated version of this Policy, except where applicable law requires the user's express consent.

For questions, requests, or clarifications regarding this Refund Policy, users may contact XAATEX at the following email address:

Email: supportxaatex@gmail.com

Requests will be reviewed within a reasonable period, taking into account the complexity of the request, the availability of the required information, and, when applicable, the procedures adopted by the provider responsible for processing payments.

When the request relates to the processing of payments or refunds, it may be necessary for the user to use the channels made available by the provider responsible for processing payments, as applicable.